Privacy Policy

Last Updated: March 18, 2024

1. Introduction.

Dwellwell Analytics, Inc. (referred to in this policy as “Dwellwell,” “we,” “us,” or “our”) provides product devices (“Device”) and apps that provide smarter maintenance for the home with an early-alert system that reduces costs and prevents catastrophes (the “Service”).  We monitor your property 24×7 to alert you to issues before they become expensive and disruptive. ​

Dwellwell is committed to protecting your privacy when browsing its website, https://dwellwell.ai (the “Website”), using its web and mobile applications and social media pages, as well as purchasing and using our products and services.  This privacy policy describes (i) the kinds of personal information we collect via our Website, web application (app.dwellwell.ai), our mobile applications, social media pages, and Devices, (ii) how we use the collected personal information, (iii) what personal information is stored, and (iv) how we retain and share the personal information. Please note this Privacy Policy does not cover information we may collect from you in an employment context, such as if you apply for a job with us.

2. Personal Information We Collect.
a. Use of our Devices.  Our Devices have multiple types of sensors, including acoustical, for the purpose of identifying potential maintenance issues at your property.  The data collected by such sensors is transmitted via the internet to Dwellwell’s systems/servers to provide you the Service, so that we may identify whether there are potential maintenance issues (e.g., if there is water dripping), as well as to monitor, review and improve the Service (as described further in Section 3 below).  The Device is not designed to record conversations; rather, Dwellwell’s Device only intermittently sends a tiny percentage of acoustic data in very short samples to Dwellwell’s system/servers. In addition, the Device is designed to not transmit any personal information from the Device to Dwellwell or any other third parties; rather, the Device deliberately scans every sample and, if any voice is detected, blocks that sample from being transmitted.

b. Registering an Account. In order to use our Devices, you are required to register an account on either our web app (app.dwellwell.ai) or on one of our mobile applications.  In so doing, you will be required to provide information about yourself, which may include:

  • Name
  • Physical address of where our product will be used
  • Email address
  • Phone number
  • Account password

(collectively, “Account Information”).  In order to collect payments from our customers, we use a third-party payment processor, currently Stripe, Inc. (“Third Party Payment Processor”).  If you make a purchase via our Website, web application or mobile application, you will be required to provide your payment details and any additional information required to complete your order directly to our Third Party Payment Processor; this information is not collected by Dwellwell. You agree to be bound by our Third Party Service Provider’s privacy policy (https://stripe.com/privacy) and terms of service (https://stripe.com/legal/consumer) when you purchase our products and services.

c. Contacting us via our Website. When you contact us (such as via email, via a form on our Website, or through other methods), you may choose to provide the following types of personal information to us:

  • Name
  • Email address
  • Phone number
  • Contents of communication

d. Using our Website.
We may collect the following personal information when visitors visit our Website:

  • General geographic location of visitors (such as city, state, country, or geographic area)
  • Visitors’ device data, such as visitors’ operating system type and version, device brand, model and name, web browser type, screen resolution, RAM and disk size, device type (e.g., phone or tablet), IP address, language settings, and mobile device carrier
  • Visitors’ online activity data for the Website, such as pages or screens viewed on the Website, the prior website from which a visitor browsed to the Website, navigation paths between pages or screens on the Website, information about a visitor’s activity on a page or screen, access times and duration of access
  • Keywords or search terms used by visitors to find our website
  • Overall number of visitors viewing the website or specific web pages

e. Use of Cookies
A cookie is a small text file that is saved on a computer’s storage device when an individual visits a Website.  Users can establish or change their browser settings to refuse cookies.  However, refusing cookies may interfere with the full functionality of our Website and limit the user experience. In addition to the other uses described in this privacy policy, we may use cookies and similar technologies for the following purposes:

  • Technical operation. To allow the technical operation of the Website and the Service, such as by remembering your selections and preferences as you navigate the Website, and whether you are logged in when you visit password protected areas of the Website.
  • To enhance the performance and functionality of our services.
  • To help us understand user activity on the Website, including which pages are most and least visited and how visitors move around the Website, as well as user interactions with our emails. For example, we use Google Analytics for this purpose. You can learn more about Google Analytics and how to prevent the use of Google Analytics relating to your use of our sites here: https://policies.google.com/privacy?hl=en.

3. How We Use Personal Information Collected.

In general, we use your personal information as described above to set up your account with us, to provide the Service to you, to alert you to maintenance issues at your property, and to respond to questions and requests.  For example, we may use the contact information you provide to us to periodically send promotional emails, contact you by phone, or send postal mail to you about new products, products or services offered by our business partners, special offers, or other information that we think you may find interesting.

We may create and use anonymous, aggregated and/or de-identified data records from the information gathered from your Device as well as from all users of our Devices in order to enhance our product offering and improve our services and for any other lawful business purposes. We may also use anonymous, aggregated and/or de-identified data collected from our Website to maintain and improve the functionality of our Website, to understand our visitors’ use of our Website, and to improve users’ experiences when using our site.

We may also use your personal information to:

  • comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations, or requests from government authorities;
  • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements or our internal policies;
  • enforce the terms and conditions that govern the Website and the Service; and
  • prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

 

4. Personal Information of Children.

Our products and services are intended for use by adults 18 years and older.  We do not market or sell products or services to minors or knowingly collect personal information from children under the age of 13.  If you believe that we have inadvertently gathered personal information about a minor, please contact us at privacy@dwellwell.ai.

5. Disclosing Personal Information.

We may share your personal information with third party vendors or service providers that help us operate the Website, the Service, or our business (such as hosting, information technology, customer support, data analysis, email delivery, marketing, market research and website analytics, user account authentication, purchase history).

Any payment card information you use to make a purchase on the Website is collected and processed directly by our Third-Party Payment Processor, Stripe. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy.

From time to time, we may be required to respond to a subpoena, court order, search warrant, administrative or judicial process, requests by law enforcement agencies or government agencies, or other requests that we must respond to under applicable laws and regulations.  We may disclose your personal information in response to any of these requirements.  Also, we may disclose your personal information to preserve the security of our Website, resolve disputes, or investigate possible wrongdoing.

We may share your personal information with our professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

We also may share aggregate or anonymous information collected about the Website and use of our products, as long as the information does not identify specific individuals.

We may disclose personal information in the context of actual or prospective business transactions (e.g., investments in Dwellwell, financing of Dwellwell, public stock offerings, or the sale, transfer or merger of all or part of our business, assets, or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Dwellwell as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

Except for the disclosure of personal information for the limited purposes described above, we will not sell to third parties your personal information without your consent.

6. Security.

While we employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect, you understand that security risk is inherent in all internet and information technologies.

7. Retention of Personal Information.

We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information that we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.

8. Your Choices Regarding Personal Information.

a. Recognition of State Privacy Laws.
Dwellwell recognizes that states in the United States, such as California, Virginia, Illinois, and Colorado, have general privacy laws that apply to larger-scale businesses.  While Dwellwell is not of a size or scale that makes it subject to most or all of these laws, we recognize that data privacy is important to our customers and other individuals.  Dwellwell has voluntarily adopted procedures to allow individuals to exercise certain choices with respect to their personal information.  These choices appear in the next section.

b. Your Choices with respect to your personal information.

You have the following choices with respect to your personal information:

  • You may contact us at: privacy@dwellwell.ai to correct or update personal information about you in our possession. Please note that we may have a legal right or obligation to preserve personal information as it currently exists.
  • When you provide your personal information to us via a web form, we offer an option to opt-in to having your personal information used by us for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind and opt-out of receiving such emails by either clicking on the “unsubscribe” link at the bottom of the applicable emails or by emailing us at: privacy@dwellwell.ai.

Email communications from us contain instructions on opting out of further email communications, although we will still send you emails relating to the support, administration, and security of our products and services.

9. Notice to California Residents Regarding “Do Not Track” Settings.

California law requires online service providers for consumers to disclose in their privacy policies how they respond to “do not track” signals – settings in browser software requesting that websites not track users’ activities.  There is no standard that governs what, if anything, websites should do when they receive these signals.  Therefore, Dwellwell does not currently take action in response to these browser settings.  If and when our industry establishes standard ways for responding to these signals, we will revisit our policy on responding to these signals.

10. Dwellwell Contact Information.

If you would like to discuss this privacy policy, exercise choices under Section 9, or provide us with feedback, questions, or concerns about our privacy practices, please contact our privacy team by email at privacy@dwellwell.ai.

You may also write to us via postal mail at: Dwellwell, Inc., Attention: Privacy, 4922 Fairmont Avenue, Suite 300, Bethesda, MD 20814.

11. Amendments to this Privacy Policy.

Dwellwell may amend this Privacy Policy from time to time.  We will make changes by posting a revised copy of this Privacy Policy to our Website with an updated date, or, if we deem it necessary, by email notice to you.  It is your sole responsibility to check for changes to our policies.  Your continued communications with us or your continued use of our Website, web application, mobile application, or social media pages after a revised version of this Privacy Policy appears on the Website will constitute your approval of the amended version.