Last Updated: October 12, 2021
Dwellwell Inc. (referred to in this policy as “Dwellwell,” “we,” “us,” or “our”) provides a home maintenance service platform that remotely monitors residential operating systems (such as heating/cooling systems, plumbing, and electrical) and environmental conditions in residences. With 24×7 monitoring, residential property owners and managers are alerted to hard-to-detect maintenance issues early, which can reduce maintenance costs and help prevent expensive, disruptive repairs, or even catastrophes. Our comprehensive monitoring insights help in planning and budgeting for major repairs. By learning about problems early on, property owners and managers can detect problems sooner, optimize maintenance staff time, reduce the need for third-party contractors, and minimize unnecessary equipment replacement.
2. Personal Information We Collect.
a. Voluntary Information from Website Visitors.
When you visit our website, you have the option to provide us with the following information if you choose to complete and submit a “contact us” form:
- Job Title
- Company name
- Postal address
- Email address
- Phone number
We maintain records of the information you provide on our website. We may periodically send promotional emails, contact you by phone, or send postal mail to you about new products, products or services offered by our business partners, special offers, or other information that we think you may find interesting using the contact information you provided to us.
In general, we may collect information from individuals that submit information to us using our website or our corporate social media pages, including name, social media user name, email address, phone number, and message content.
Our website may contain job listings for careers at Dwellwell. Job candidates can apply for a listed position via the website by providing contact information to us, including a cover letter and resume. This functionality of our website will collect whatever information job candidates provide to us.
b. Non-Personal Information from Website Visitors.
We may collect the following non-personal information on an aggregate basis when visitors visit our website:
- Visitors’ Internet Protocol (IP) addresses
- Geographic location of visitors
- Web browser visitors are using
- Operating system used by visitors
- Keywords or search terms used by visitors to find our website
- Overall number of visitors viewing the website or specific web pages
Our website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help analyze how visitors use our website. We use Google Analytics to collect information about the computer or mobile device you use to access the website, such as the operating system and location information based on your IP address. For a more detailed listing of information collected by Google Analytics, please refer to the article here.
You can prevent Google from collecting and processing the data generated by the cookie and relating to your use of our website (including your IP address) by downloading and installing the browser plug-in available at the following link. Clicking the link sets an opt-out cookie that prevents future collection of your information when you visit this website.
3. How We Use Personal Information from Website Visitors.
In general, we use personal information you provide via the website or social media to communicate with you and to respond to questions, requests, or job applications. We use aggregated (non-personal) information collected from our website to maintain and improve the functionality of our website, to understand our visitors’ use of our website, and to improve users’ experiences when using our site. Also, we may use the contact information you provide to us to periodically send promotional emails, contact you by phone, or send postal mail to you about new products, products or services offered by our business partners, special offers, or other information that we think you may find interesting.
4. Personal Information of Children.
Our products and services are intended for use by adults 18 years and older. We do not market or sell products or services to minors or knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently gathered personal information about a minor, please contact us at firstname.lastname@example.org.
5. Sharing or Disclosing Personal Information.
We may share your personal information with vendors or outsourced service providers that help us manage our website or assist with support functions such as marketing and data analysis.
From time to time, we may be required to respond to a subpoena, court order, search warrant, administrative or judicial process, requests by law enforcement agencies, or other requests that we must respond to under applicable laws and regulations. We may disclose your personal information in response to any of these requirements. Also, we may disclose your personal information to preserve the security of our website, resolve disputes, or investigate possible wrongdoing.
We also may share aggregate or anonymous information collected about the website, as long as the information does not identify specific individuals.
Except for the transfer of personal information for the limited purpose described in the preceding paragraph, we will not sell or lease your personal information without your express permission.
6. Securing Personal Information.
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access or disclosure, we have put in place industry standard reasonable and appropriate administrative, physical, and technical safeguards to secure the personal information we collect from our website.
7. Retention of Personal Information.
We will only retain personal information as long as necessary for the fulfillment of the purposes described in this statement, to complete investigations using the information, to resolve disputes relevant to the information, or to meet our legal obligations.
8. Your Choices Regarding Personal Information.
a. Recognition of State Privacy Laws.
Dwellwell recognizes that states in the United States, such as California, Virginia, and Colorado, have general privacy laws that apply to larger-scale businesses. While Dwellwell is not of a size or scale to require that it comply with these laws, we recognize that data privacy is important to our customers and other individuals and that these laws require businesses to allow individuals to exercise choices regarding the use, disclosure, and continued retention of personal information. Dwellwell has voluntarily adopted procedures to allow individuals to exercise choices of the kind required by the state laws mentioned above. These choices appear in the next section.
You may choose to restrict the collection or use of your personal information in the following ways:
- If you would like access to the personal information about you in our possession or, for data portability purposes, obtain a copy of the personal information about you in our possession, please contact us at: email@example.com.
- You may also contact us at: firstname.lastname@example.org to correct or update personal information about you in our possession. Please note that we may have a legal right or obligation to preserve personal information as it currently exists.
- When we seek your consent on a web form, we offer an option to not have personal information used for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind by emailing us at: email@example.com.
Email communications from us contain instructions on opting out of further email communications, although we will still send you emails relating to the support, administration, and security of our products and services.
9. Notice to California Residents Regarding “Do Not Track” Settings.
California law requires online service providers for consumers to disclose in their privacy policies how they respond to “do not track” signals – settings in browser software requesting that websites not track users’ activities. There is no standard that governs what, if anything, websites should do when they receive these signals. Therefore, Dwellwell does not currently take action in response to these browser settings. If and when our industry establishes standard ways for responding to these signals, we will revisit our policy on responding to these signals.
10. Dwellwell Contact Information.
You may also write to us via postal mail at: Dwellwell, Inc., Attention: Privacy, 4922 Fairmont Avenue, Suite 300, Bethesda, MD 20817.
11. Privacy Concerns or Complaints.
If you have a complaint about our website privacy practices, please contact us using the contact information in Section 10 and provide us with information relevant to your complaint. Our privacy team will evaluate your complaint based on the information you provide and send you a response. We may need to ask you for additional information to evaluate your complaint. We will promptly investigate and respond to your communications about a complaint. You may have other rights under law and the right to contact the privacy regulator in your jurisdiction about your complaint.